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As old as you feel - promoting age diversity at work
"Age is something that doesn't matter unless you're a cheese... (Billie Burke) Does age matter where you work? Is everyone treated fairly? Is your diversity policy being implemented effectively? Both young and old can be discriminated against because of their age. But legislation now makes it unlawf... read more
Featured Course
DVD style course with completion certificate only
Complaints: Five tactics for handling complaints effectively
This training resource will ...Enable all customer service staff to deal and manage with customer complaints effectively. Very few organizations get everything right on every occasion. When things go wrong, sometimes it's no-one's fault. Accidents do happen and they occur without warning. However, t... read more
Featured Course
DVD style course with completion certificate only
Inside information
A silo-buster's guide to internal customer service
Featured Course
DVD style course with completion certificate only
Meetings, bloody meetings
The aim To enable people to organize and chair meetings that are more effective and more motivating for those who attend. About the program Meetings, bloody meetings is the best-selling video that defines the five disciplines that transform a gathering into a professionally run business meeting. In ... read more
Featured Course
DVD style course with completion certificate only
Meetings, bloody meetings (2012 Edition)
How to make meetings more productive
This training resource will...Enable people to organise and chair meetings that are more effective and more motivating for those who attend. "I've got to go to a meeting"It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And ... read more
Featured Course
DVD style course with completion certificate only
