About

Measuring quality in the service industry is more challenging because quality is an intangible. Kinko's strives to maintain the quality of its service by maintaining the quality of its tangibles such as equipment, facilities, and personnel. It is an innovative company keeping abreast of the latest technology and listening to customer's needs.
Categories
Management
Operations Management
Release Date
Jan 1, 1998
Producer
MacLean Business Videos
Course ID
MCL-634