About

Learn from some of America's leading companies.  Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.

Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer Service

This once-small hunting supply business was founded with a simple philosophy based on honesty and courtesy.  Today, L.L. Bean's name is synonymous with customer service.  You will see how they make the customer king.  21 Minutes

Each program includes the business case studies and commentary by Tom Melohn and Jane Saltonstall. Hosted by Greg Stone.

Key Learning Points:

  • Understand how customer commitment builds loyalty
  • Learn how to keep your innovative edge
  • See how quality impacts the customer

CUSTOMER REVIEW

"These are superb, hard-hitting productions that should be required viewing for all of management in America.  My boss spent the weekend reviewing it, time and again.  He also found it superb.  You've got a super product on your hands!"

- Charlie Pace, Quality Advisor, United States Navy

This is available as part of

Enterprise Media Business Excellence Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Enterprise Media Customer Service Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Categories
Quality management
myTrainFlix Basic Titles
Release Date
Jan 1, 1991
Video Running Time (minutes)
22:39
Producer
Enterprise Media
Course ID
ENT402