About

The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.

It is not a lot of theory. In fact, it is just the opposite; a video training program that's loaded with do-it-now skills that can be put to work immediately. The book contains exercises that may be completed while watching the video.

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.

Using the three C's of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.

"To survive in the competitive market place of the new millennium we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization.," says Dr. Timm.

This is available as part of

Enterprise Media Customer Service Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Enterprise Media Essential Human Resource Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Categories
Customer service
myTrainFlix Basic Titles
Release Date
Jan 1, 2004
Video Running Time (minutes)
50:32
Producer
JWA Video - Jack Wilson & Assoc.
Featured Talent
Paul Timm
Course ID
ENT385