About

What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards?

Find out as you hear four stories of how 3M has met special demands from their customers.

When most organizations would have denied these unique requests, 3M’s team met the challenge and came up with creative solutions for each of them.

Key Learning Points

  • Make the customer a part of your product development team
  • Listen for unspoken needs
  • Realize no customer is too small

Includes a Leader’s Discussion Guide

COMPLIMENTARY REVIEW:

"This program gives a stirring view of what a company can grow into. The video plays best...as inspiration. It will work especially well for organizations well along in the quality journey that want to take stock of their progress and refocus on their destination." - Training Media Review

This is available as part of

Enterprise Media Customer Service Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Categories
Customer service
myTrainFlix Basic Titles
Release Date
Jan 1, 1994
Video Running Time (minutes)
30:39
Producer
Enterprise Media
Course ID
ENT335