About

Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% perfection. You will see how Motorola is meeting the challenge of Six Sigma through an innovative mix of company-wide internal measurement systems, customer and supplier input, training and quality leadership.

This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The first part of this series is Quality Through People.

All video and case studies are found in the Chapters tab below.

AWARDS

* This program has won the Gold Apple Award, National Education Film & Video Festival: Management & Supervisory Training
* It also has won the Silver Cindy Award from the Association of Visual Communicators.

KEY LEARNING POINTS

  • See how employees gain ownership in the quality program
  • Understand the importance of reduction in defects
  • Watch the total quality process in action

This is available as part of

Enterprise Media Business Excellence Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Categories
Leadership
Management issues
myTrainFlix Basic Titles
Release Date
Jan 1, 1992
Producer
Enterprise Media
Featured Talent
Robert H. Waterman, Jr.
Course ID
ENT326

related.

Related Courses

In Search of Quality Volume 1: Quality Through People
Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discove... read more
DVD style course with completion certificate only

Related Courses

In Search of Quality Volume 1: Quality Through People
Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discove... read more
DVD style course with completion certificate only