About

The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.

Four steps are used to demonstrate effective communication skills when explaining.

Step 1: Positively engage the listener.  Carol loses patience when explaining basic concepts to Carlos and Tammy, so delegates to Sam who is calm and engaging.

Step 2: How to be clear and structured with your communication.Serena explains this through structuring your message with a definitive beginning middle and end. 

Step 3: Maintain interest.  Alex is able to demonstrate through the use of a phone App how you can maintain people’s interest by using visual and technological aids.

Step 4: Be patient and ensure understanding. Sam demonstrates patience and understanding; ensuring information is understood through repetition and clarification. 

  Key Learning Points

"When an explanation is not understood. The explainer needs to improve"

STEP 1    Positively engage the listener

STEP 2   Be clear and structured

STEP 3   Maintain interest

STEP 4   Ensure understanding

EXPLAIN SKILLFULLY

Don’t be intolerant
INSTEAD: Positively engage the listener

Don’t ramble
INSTEAD: Be clear and structured

Don’t be dull and boring
INSTEAD: Maintain interest

Don’t assume they understand
INSTEAD: Ensure understanding

 

This is available as part of

Cutting Edge Communication Comedy Series - 50 lessons
COMEDY MAKES LEARNING FUN This 2012-2013 comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 14 new titles relea... read more
Categories
English as Second Language
Selling skills
Release Date
Jan 1, 2012
Video Running Time (minutes)
9:00
Producer
Seven Dimensions - Eve Ash
Course ID
CEC22