About

Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gives them tips on smiling and positive facial expressions. When the clients complain about Mana’s presentation, Carol agrees and puts her down then coaches her - all in front of the important clients. They are unimpressed and leave.

Carol is showing some important clients through the office and notices that team members Michael and Wendy are being cold and unwelcoming. Mana comes to greet these clients as Carol struggles with the pronunciation of names. Mana gives a vague explanation of what the clients will be doing. Carol takes an opportunity to school Wendy on her greeting skills and Michael on the lack of warmth in his facial expressions and body language. Mana leaves the clients unfulfilled while Carol admonishes her in front of these important people at the same time giving her tips to improve. Meanwhile the clients are embarrassed and leave as Mana and Carol argue in front of them. 

  Key Learning Points

 

“Joke about lack of professionalism in others. But don’t forget to look in the mirror.”

MAKE A POSITIVE IMPRESSION

Don’tignore people
INSTEAD: Make everyone welcome

Don’tbe vague
INSTEAD: Demonstrate expertise

Don’tbehave rudely
INSTEAD: Always be professional

Don’tmiss opportunities
INSTEAD: Build ongoing relationships

 

This is available as part of

Cutting Edge Communication Comedy Series - 50 lessons
COMEDY MAKES LEARNING FUN This 2012-2013 comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 14 new titles relea... read more
Categories
Presentations
Selling skills
Release Date
Jan 1, 2019
Video Running Time (minutes)
5:26
Producer
Seven Dimensions - Eve Ash
Course ID
CEC01