About
The aim of this course is to ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and help with sales opportunities. How people behave when dealing with customers or colleagues can determine the success or failure of any interaction. Although we seem capable of coping with considerable change in our domestic lives, at work we often display an inability to adjust to new demands and consequently suffer stress and anxiety. This course also aims to provide people with a simple model to help them analyse their own behaviour and reactions to change.
This is available as part of
Workplace Essentials eLearning Course Series
Behavioural skills to help all employees succeed in the workplace. "We all loved the Workplace Essentials which were very entertaining and informative." TRAVIS PERKINS Topics include: Body language and assertiveness Communicating in writing Communicating on the phone Dealing with stress Finance and ... read more
