About
This module looks at the power of different behaviours on oneself and others around us. It looks at choosing different behaviours and gives strong examples to clearly show how a constructive positive approach is beneficial for customers and service people alike.
This is available as part of
Customer Service Essentials eLearning Course Series
High-impact lessons for front-line teams. Designed by leading experts, like Dr Peter Honey, our musthave resources inspire customer service teams every day. "Delivered beyond my expectations." MARS Topics include: Advising the customer After sales Communicating effectively Customer types Customers o... read more
